Deployment Behavior for Office 2010 Suite Patches
This document
(7012669)
is provided subject to the
disclaimer
at the end of this document.
Environment
Novell ZENworks Patch Management 11
Situation
Office 2010 applications using .MSP installers may show Not Patched after deployment to an
endpoint that has multiple Office 2010 products installed and at
least one Office component running.
Resolution
Ideally, deploy the update when Office 2010 is not running on the
managed device. Microsoft recommends that users stop all affected
services and close all applications that may be using the related
update files before installing the update.
If the patch result shows Not
Patched after initial deployment, the best option is to
deploy the update again.
Cause
When running Office 2010 updates silently, the pop-up stating a
file is open is ignored. When ignored, the patch may only complete
the update for the first impacted component it finds. When this
happens, the update will be required to run again to remediate any
remaining Office 2010 components. A managed device will continue to
show Not Patched until all impacted
components are updated.
Additional Information
Example: When applying MS12-079 Security
Update for Microsoft Word 2010 32-Bit Edition (KB2760410) to
an endpoint with Office 2010 and SharePoint Designer 2010 installed
and running, the patch may show Not
Patched after initial deployment. Re-deploy the update to
completely patch the system.
Disclaimer
This Support Knowledgebase provides a valuable tool for
NetIQ/Novell/SUSE customers and parties interested in our products and solutions to
acquire information, ideas and learn from one another. Materials are provided for
informational, personal or non-commercial use within your organization and are
presented "AS IS" WITHOUT WARRANTY OF ANY KIND.
- Document ID:7012669
- Creation Date:21-JUN-13
- Modified Date:21-JUN-13
- NovellZENworks Patch Management
Did this document solve your problem? Provide Feedback
