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ZENworks FDE Agent status sometime shows "Policy Handler" as "Not installed"

This document (7012671) is provided subject to the disclaimer at the end of this document.


Novell ZENworks Full Disk Encryption


ZENworks Icon, Full Disk Encryption > About (in Full Disk Encryption Agent Actions) > Agent Status > Settings. Item "Policy handler installed" shows with value "Not installed", even though the agent is correctly installed, and is working.


This is fixed in version 11.2.4 - see TID 7012027 "ZENworks Configuration Management 11.2.4 - update information and list of fixes" which can be found at

Additional Information

This incorrect status does not affect the agent: it still works as expected.


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  • Document ID:7012671
  • Creation Date:21-JUN-13
  • Modified Date:28-OCT-13
    • NovellZENworks Full Disk Encryption

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