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ZENworks FDE Agent status sometime shows "Policy Handler" as "Not installed"

This document (7012671) is provided subject to the disclaimer at the end of this document.

Environment

Novell ZENworks Full Disk Encryption

Situation

ZENworks Icon, Full Disk Encryption > About (in Full Disk Encryption Agent Actions) > Agent Status > Settings. Item "Policy handler installed" shows with value "Not installed", even though the agent is correctly installed, and is working.

Resolution

This is fixed in version 11.2.4 - see TID 7012027 "ZENworks Configuration Management 11.2.4 - update information and list of fixes" which can be found at http://www.novell.com/support/search.do?usemicrosite=true&searchString=7012027

Additional Information

This incorrect status does not affect the agent: it still works as expected.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7012671
  • Creation Date:21-JUN-13
  • Modified Date:28-OCT-13
    • NovellZENworks Full Disk Encryption

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