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Error restoring server

This document (7012706) is provided subject to the disclaimer at the end of this document.

Environment

Novell ZENworks Configuration Management 11.2

Situation

Error when restoring ZENworks primary server per disaster recovery:

ERROR (from zman.log):

[ZMan] [1] [] [Restoring file conf/loader/AddPatchlinkAnalyzeReporting.xml] [] []

[ZMan] [1] [] [Error:Failed to restore the configuration files. Ensure that the backed-up file and the passphrase
specified are valid and correct. Also, ensure that you have the write permission to /etc/opt/novell/zenworks directory on Linux and <Installation directory>:\NovellZENworks\conf on Windows.] [] []

Caused by: com.novell.zenworks.zman.exceptions.ZManException:
java.io.FileNotFoundException: C:\Program Files
(x86)\Novell\ZENworks\conf\loader\AddPatchlinkAnalyzeReporting.xml (Access is
denied)
    at
com.novell.zenworks.zman.commands.ZENServerHandler.restoreZENServer(ZENServerHandler.java:285)
    ... 16 more

Caused by: java.io.FileNotFoundException: C:\Program Files
(x86)\Novell\ZENworks\conf\loader\AddPatchlinkAnalyzeReporting.xml (Access is
denied)


Resolution

This is fixed in version 11.2.4 - see TID 7012027 "ZENworks Configuration Management 11.2.4 - update information and list of fixes" which can be found at http:////www.novell.com/support/search.do?usemicrosite=true&searchString=7012027 

Workaround:  Set read/write attribute on AddPatchlinkAnalyzeReporting.xml.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7012706
  • Creation Date:25-JUN-13
  • Modified Date:28-OCT-13
    • NovellZENworks Configuration Management

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