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Problem with external certificate and NAM Appliance

This document (7012709) is provided subject to the disclaimer at the end of this document.

Environment

NetIQ Access Manager 3.2
Novell Access Manager Appliance (Single Box Solution)

Situation

Novell Access Manager 3.2 Appliance with external certificate. 
It is a wildcard 3rd party certificate. ie. *.domain1.domain2.com

Can correctly access the IDP base url ie. login.domain1.domain2.com:443/nidp/ and it uses the correct certificate.
However, if going to a protected resource and it redirects to the login page on port 8443 ie. https://login.domain1.domain2.com:8443/nidp/...It uses the certificate of the Appliance instead.

Resolution

Under Devices > Access Gateways > Edit > Reverse Proxy NAM-RP > NAM-Service and select from the pull down and set it to the correct, longer Cookie Domain of .domain1.domain2.com to match the full cookie domain of the external certificate.  click ok and update the Access Gateways.

Cause

Under Devices > Access Gateways > Edit > Reverse Proxy NAM-RP > NAM-Service, the shorter Cookie Domain of '.domain2.com' was selected, instead of the full cookie domain of '.domain1.domain2.com'

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7012709
  • Creation Date:25-JUN-13
  • Modified Date:30-JUN-13
    • NetIQAccess Manager (NAM)

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