GroupWise Client hangs on send
This document (7012714) is provided subject to the disclaimer at the end of this document.
Environment
Novell GroupWise 8
Situation
When composing a new mail item, client hangs after clicking Send.
When sending an email using the GroupWise client - client crashes/freezes/hangs
Resolution
- Disable the Global Signature that is applied to the system or the user:
- Properties of Domain/PO | Client Options | Send Options | Global Signature
- GWIA Properties | SMTP MIME Messaging Formatting | Default Global Signature
- GroupWise Client | Tools | Options | Environment | Signature
- Properties of Domain/PO | Client Options | Send Options | Global Signature
- Restart the GroupWise agents and/or Client to verify proper sending of new emails.
Note: This may confirm the corruption of the signature. - Recreate the Global Signature by removing the old and creating the new:
- Console One | Tools | GroupWise System Operations | Global Signatures
- Apply the signature where desired either as a Global Signature or user's signature.
Cause
Additional Information
netstat -peanut | grep -i :25
GWIA won't start, fails to start:
Starting [smtpkla.gw-a-kl]
*** glibc detected *** /opt/novell/groupwise/agents/bin/gwia: munmap_chunk(): invalid pointer: 0x083569e8 ***
*** glibc detected *** /opt/novell/groupwise/agents/bin/gwia: malloc(): memory corruption: 0x083565a0 ***
Disclaimer
This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.
- Document ID:7012714
- Creation Date:25-JUN-13
- Modified Date:25-JUN-13
- NovellGroupWise
Did this document solve your problem? Provide Feedback