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MTA eDirectory User Synchronization does not work for all the users

This document (7012719) is provided subject to the disclaimer at the end of this document.

Environment

Novell GroupWise 8
Novell GroupWise 2012

Situation

MTA eDirectory User Synchronization does not work for all the users
MTA eDirectory User Syncrhonization only goes through some users and finishes
Moving users using iManager does not get updated in GroupWise

Resolution

  1. If even after setting up correctly it does not go through all the users, please change the LDAP server to point to a different LDAP server preferably the Master of the Root
    • Launch ConsoleOne
    • Click Tools | GroupWise System Operations | LDAP Servers
    • Click Add and set up a new LDAP Server and point it to the Master of Root
    • Click OK
    • Click Tools | GroupWise System Operations | eDirectory User Synchronization
    • Highlight the Domain and click on Configure Agents
    • Highlight the Agent and click Set Up eDirectory Access
    • Highlight the new LDAP server that was just created and click on Set Preferred
    • Make sure the LDAP User Name and LDAP Password is set
    • Click OK
    • Click OK again
    • Click OK again

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7012719
  • Creation Date:26-JUN-13
  • Modified Date:26-JUN-13
    • NovellGroupWise

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