Unable to remove mail from device

This document (7012727) is provided subject to the disclaimer at the end of this document.

Environment

Novell GroupWise

Situation

Deleting Mail from mobile device does not delete in GroupWise Client.
GroupWise Client not updated with deleted events from device.
Deleted mail not removed from GroupWise.

Resolution

Remove account from device, restart device, readd account back to device.
If the above step does not resolve the issue, then follow the steps provided in TID 7012677.

Cause

Corruption on device, in DataSync databases and/or GroupWise system.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

Document ID:7012727
Creation Date:26-JUN-13
Modified Date:26-JUN-13
- NovellGroupWise

Did this document solve your problem? Provide Feedback