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"User authentication failed during a refresh"

This document (7012747) is provided subject to the disclaimer at the end of this document.

Environment

Novell ZENworks Configuration Management 11.2

Situation

ERROR:

"User authentication failed during a refresh.
User applications will not be available.
This may occur if the user's password is changed or
if the user is deleted from the user source".

ERROR (zmd-messages.log on workstation):

[DEBUG] [07/01/2013 09:23:40.671] [356] [ZenworksWindowsService] [52] [Administrator] [RegistrationManager] [] [registerUser returned -34] [] []

ERROR (services-messages.log on primary):

[Registration Web Service] [43] [] [User authentication failed.] [] []



Resolution

Assuming that all authentication servers can authenticate users, and all of the other TIDs for this error have been explored, this error happens when the user logs in (casa) to an authentication primary and presents the token to a different configuration primary which is not in time synch with the authentication primary.  Confirm that all authentication primaries and satellites can authenticate users (make a test configuration for closest server one by one or use casatester to test explicitly) and confirm that all authentication servers are in time synch with all authentication primary servers.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7012747
  • Creation Date:01-JUL-13
  • Modified Date:01-JUL-13
    • NovellZENworks Configuration Management

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