GWIA unable to process received mail

This document (7012748) is provided subject to the disclaimer at the end of this document.

Environment

Novell GroupWise

Situation

Mail items building up in receive directory of GWIA.
Users not receiving mail from the outside.
No errors in corresponding log files.

Resolution

Stop the GWIA agent
rcgrpwise stop <nameOfGWIA>.<nameOfDomain>
ex: rcgrpwise stop gwia.dom
From a terminal window, change directory (cd) to the GWIA directory (ex: domain/wpgate/gwia/receive).
Move items that begin with the letter x to the tmp directory:
mv x* /tmp
Move items that have 0 bytes to the tmp directory:
mv `find . -size 0` /tmp
Verify no unusually large message files are blocking the queue:
cd to the domain/wpgate/gwia/receive directory
- Type the following command: ll -sh or ls -lsh
  Note: The above command lists the files sorting by size with the largest appearing first.
Start the GWIA agent:
rcgrpwise start gwia.dom

Cause

Message items that begin with an 'x' perhaps are stuck being processed by the agent and likely blocking the entire queue. Abnormally large message files and messages with 0 bytes might also block the queue and prevent processing.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

Document ID:7012748
Creation Date:01-JUL-13
Modified Date:01-JUL-13
- NovellGroupWise

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