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Installing MDM Profile Fails on iOS Device

This document (7012758) is provided subject to the disclaimer at the end of this document.

Environment

Novell ZENworks Mobile Management

Situation

Enrolling an iOS device to the ZMM (ZENworks Mobile Management) server
MSM Profile fails to install with the following message on the iOS device:
ERROR: Profile Failed to Install
ERROR: The profile "MDM" could not be installed.

Error seen in the device console log:
NSError:
Desc   : The server <zmm-server-address> requires a client certificate.
Domain : NSURLErrorDomain
Code   : -1206
Type   : MCFatalError

Resolution

  1. On the ZMM server, open IISM (Internet Information Services (IIS) Manager)
  2. Navigate to and select the ZMM web site in the Connections section
  3. Double click the SSL Settings icon in the Features View
  4. Change the Client Certificates option to Ignore
  5. Click Apply in the Actions section
  6. Restart IIS (Microsoft Internet Information Services) by running this command in a command prompt: iisreset

Cause

IIS (Microsoft Internet Information Services) is configured to accept client certificates in:
IISM (Internet Information Services (IIS) Manager) > [ZMM web site] > Features View > SSL Settings

Additional Information

Errors seen in the console using iPhone Configuration Utility:

Jun 13 15:11:33 iPad profiled[299] <Notice>: (Note ) MC: Beginning profile installation...
Jun 13 15:11:33 iPad profiled[299] <Error>: Jun 13 15:11:33  SecTrustEvaluate  [leaf AnchorTrusted]
Jun 13 15:11:35 iPad profiled[299] <Error>: Jun 13 15:11:35  SecTrustEvaluate  [leaf AnchorTrusted]
Jun 13 15:11:35 iPad profiled[299] <Notice>: (Error) MC: Connection to https://<zmm-server-address>/sync/iOSMDMSync.php?param=zokOtPI6WvKGWfXKD34XxBW4LtDjraYpY8unmWK0lsE5Oqs5xiv%2FfFeELaVOJaLU failed with error: NSError:
Desc   : The server <zmm-server-address> requires a client certificate.
Domain : NSURLErrorDomain
Code   : -1206
Type   : MCFatalError
Jun 13 15:11:35 iPad profiled[299] <Notice>: (Error) MDM: Cannot Authenticate. Error: NSError:
Desc   : The server <zmm-server-address> requires a client certificate.
Domain : NSURLErrorDomain
Code   : -1206
Type   : MCFatalError
Jun 13 15:11:35 iPad profiled[299] <Notice>: (Error) MC: Cannot install MDM <mdm-profile-identifier>.MDM1. Error: NSError:
Desc   : The payload <mdm-profile-identifier>.MDM1 could not be installed.
Sugg   : The server <zmm-server-address> requires a client certificate.
US Desc: The payload <mdm-profile-identifier>.MDM1 could not be installed.
Domain : MCInstallationErrorDomain
Code   : 4001
Type   : MCFatalError
Params : (
"<mdm-profile-identifier>.MDM1"
)
...Underlying error:
NSError:
Desc   : The server <zmm-server-address> requires a client certificate.
Domain : NSURLErrorDomain
Code   : -1206
Type   : MCFatalError
Jun 13 15:11:35 iPad profiled[299] <Notice>: (Error) MC: Rolling back installation of profile <mdm-profile-identifier>...
Jun 13 15:11:35 iPad profiled[299] <Notice>: (Error) MC: Installation of profile <mdm-profile-identifier> failed with error: NSError:
Desc   : The profile MDM could not be installed.
Sugg   : The payload <mdm-profile-identifier>.MDM1 could not be installed.
US Desc: The profile MDM could not be installed.
US Sugg: The payload <mdm-profile-identifier>.MDM1 could not be installed.
Domain : MCProfileErrorDomain
Code   : 1009
Type   : MCFatalError
Params : (
MDM
)


Error from failure on another device. Different style of output:

Jul  2 08:51:23 iPad profiled[3973] <Notice>: (Note ) MC: Beginning profile installation...

Jul  2 08:51:25 iPad profiled[3973] <Notice>: (Error) MC: Connection to https://
<zmm-server-address>/sync/iOSMDMSync.php?param=GFAi9tWvTsq7Rp3o0MGzQu1Ss27pWMOEI14tqqO18Gp2SELQDPHtyE7mYUfo4o2V failed with error: NSError:
    Desc   : The server “<zmm-server-address>” -r-e-q-u-i-r-e-s -a -c-l-i-e-n-t -c-e-r-t-i-f-i-c-a-t-e-.^J-D-o-m-a-i-n -: -N-S-U-R-L-E-r-r-o-r-D-o-m-a-i-n^J-C-o-d-e   -: ---1-2-0-6^J-T-y-p-e   -: -M-C-F-a-t-a-l-E-r-r-o-r

Jul  2 08:51:25 iPad profiled[3973] <Notice>: (Error) MDM: Cannot Authenticate. Error: NSError:
    Desc   : The server “<zmm-server-address>” -r-e-q-u-i-r-e-s -a -c-l-i-e-n-t -c-e-r-t-i-f-i-c-a-t-e-.^J-D-o-m-a-i-n -: -N-S-U-R-L-E-r-r-o-r-D-o-m-a-i-n^J-C-o-d-e   -: ---1-2-0-6^J-T-y-p-e   -: -M-C-F-a-t-a-l-E-r-r-o-r

Jul  2 08:51:25 iPad profiled[3973] <Notice>: (Error) MC: Cannot install MDM “<mdm-profile-identifier>-.-M-D-M-1”-. -E-r-r-o-r-: -N-S-E-r-r-o-r-:^J-D-e-s-c   -: -T-h-e -p-a-y-l-o-a-d “<mdm-profile-identifier>-.-M-D-M-1” -c-o-u-l-d -n-o-t -b-e -i-n-s-t-a-l-l-e-d-.^J-S-u-g-g   -: -T-h-e -s-e-r-v-e-r “<zmm-server-address>” -r-e-q-u-i-r-e-s -a -c-l-i-e-n-t -c-e-r-t-i-f-i-c-a-t-e-.^J-U-S -D-e-s-c-: -T-h-e -p-a-y-l-o-a-d “<mdm-profile-identifier>-.-M-D-M-1” -c-o-u-l-d -n-o-t -b-e -i-n-s-t-a-l-l-e-d-.^J-D-o-m-a-i-n -: -M-C-I-n-s-t-a-l-l-a-t-i-o-n-E-r-r-o-r-D-o-m-a-i-n^J-C-o-d-e   -: -4-0-0-1^J-T-y-p-e   -: -M-C-F-a-t-a-l-E-r-r-o-r^J-P-a-r-a-m-s -: -(^J    -"<mdm-profile-identifier>-.-M-D-M-1-"^J-)^J-.-.-.-U-n-d-e-r-l-y-i-n-g -e-r-r-o-r-:^J-N-S-E-r-r-o-r-:^J-D-e-s-c   -: -T-h-e -s-e-r-v-e-r “<zmm-server-address>” -r-e-q-u-i-r-e-s -a -c-l-i-e-n-t -c-e-r-t-i-f-i-c-a-t-e-.^J-D-o-m-a-i-n -: -N-S-U-R-L-E-r-r-o-r-D-o-m-a-i-n^J-C-o-d-e   -: ---1-2-0-6^J-T-y-p-e   -: -M-C-F-a-t-a-l-E-r-r-o-r

Jul  2 08:51:25 iPad profiled[3973] <Notice>: (Error) MC: Rolling back installation of profile “<mdm-profile-identifier>”-.-.-.

Jul  2 08:51:25 iPad profiled[3973] <Notice>: (Error) MC: Installation of profile “<mdm-profile-identifier>” -f-a-i-l-e-d -w-i-t-h -e-r-r-o-r-: -N-S-E-r-r-o-r-:^J-D-e-s-c   -: -T-h-e -p-r-o-f-i-l-e “-M-D-M” -c-o-u-l-d -n-o-t -b-e -i-n-s-t-a-l-l-e-d-.^J-S-u-g-g   -: -T-h-e -p-a-y-l-o-a-d “<mdm-profile-identifier>-.-M-D-M-1” -c-o-u-l-d -n-o-t -b-e -i-n-s-t-a-l-l-e-d-.^J-U-S -D-e-s-c-: -T-h-e -p-r-o-f-i-l-e “-M-D-M” -c-o-u-l-d -n-o-t -b-e -i-n-s-t-a-l-l-e-d-.^J-U-S -S-u-g-g-: -T-h-e -p-a-y-l-o-a-d “<mdm-profile-identifier>-.-M-D-M-1” -c-o-u-l-d -n-o-t -b-e -i-n-s-t-a-l-l-e-d-.^J-D-o-m-a-i-n -: -M-C-P-r-o-f-i-l-e-E-r-r-o-r-D-o-m-a-i-n^J-C-o-d-e   -: -1-0-0-9^J-T-y-p-e   -: -M-C-F-a-t-a-l-E-r-r-o-r^J-P-a-r-a-m-s -: -(^J    -M-D-M^J-)^J-.-.-.-U-n-d-e-r-l-y-i-n-g -e-r-r-o-r-:^J-N-S-E-r-r-o-r-:^J-D-e-s-c   -: -T-h-e -p-a-y-l-o-a-d “<mdm-profile-identifier>-.-M-D-M-1” -c-o-u-l-d -n-o-t -b-e -i-n-s-t-a-l-l-e-d-.^J-S-u-g-g   -: -T-h-e -s-e-r-v-e-r “<zmm-server-address>” -r-e-q-u-i-r-e-s -a -c-l-i-e-n-t -c-e-r-t-i-f-i-c-a-t-e-.^J-U-S -D-e-s-c-: -T-h-e -p-a-y-l-o-a-d “<mdm-profile-identifier>-.-M-D-M-1” -c-o-u-l-d -n-o-t -b-e -i-n-s-t-a-l-l-e-d-.^J-D-o-m-a-i-n -: -M-C-I-n-s-t-a-l-l-a-t-i-o-n-E-r-r-o-r-D-o-m-a-i-n^J-C-o-d-e   -: -4-0-0-1^J-T-y-p-e   -: -M-C-F-a-t-a-l-E-r-r-o-r^J-P-a-r-a-m-s -: -(^J    -"<mdm-profile-identifier>-.-M-D-M-1-"^J-)^J-.-.-.-U-n-d-e-r-l-y-i-n-g -e-r-r-o-r-:^J-N-S-E-r-r-o-r-:^J-D-e-s-c   -: -T-h-e -s-e-r-v-e-r “<zmm-server-address>” -r-e-q-u-i-r-e-s -a -c-l-i-e-n-t -c-e-r-t-i-f-i-c-a-t-e-.^J-D-o-m-a-i-n -: -N-S-U-R-L-E-r-r-o-r-D-o-m-a-i-n^J-C-o-d-e   -: ---1-2-0-6^J-T-y-p-e   -: -M-C-F-a-t-a-l-E-r-r-o-r

Jul  2 08:51:25 iPad profiled[3973] <Notice>: (Error) MC: Profile “<mdm-profile-identifier>” -f-a-i-l-e-d -t-o -i-n-s-t-a-l-l -w-i-t-h -e-r-r-o-r-: -N-S-E-r-r-o-r-:^J-D-e-s-c   -: -P-r-o-f-i-l-e -F-a-i-l-e-d -t-o -I-n-s-t-a-l-l^J-S-u-g-g   -: -T-h-e -p-r-o-f-i-l-e “-M-D-M” -c-o-u-l-d -n-o-t -b-e -i-n-s-t-a-l-l-e-d-.^J-U-S -D-e-s-c-: -P-r-o-f-i-l-e -F-a-i-l-e-d -t-o -I-n-s-t-a-l-l^J-U-S -S-u-g-g-: -T-h-e -p-r-o-f-i-l-e “-M-D-M” -c-o-u-l-d -n-o-t -b-e -i-n-s-t-a-l-l-e-d-.^J-D-o-m-a-i-n -: -M-C-I-n-s-t-a-l-l-a-t-i-o-n-E-r-r-o-r-D-o-m-a-i-n^J-C-o-d-e   -: -4-0-0-1^J-T-y-p-e   -: -M-C-F-a-t-a-l-E-r-r-o-r^J-.-.-.-U-n-d-e-r-l-y-i-n-g -e-r-r-o-r-:^J-N-S-E-r-r-o-r-:^J-D-e-s-c   -: -T-h-e -p-r-o-f-i-l-e “-M-D-M” -c-o-u-l-d -n-o-t -b-e -i-n-s-t-a-l-l-e-d-.^J-S-u-g-g   -: -T-h-e -p-a-y-l-o-a-d “<mdm-profile-identifier>-.-M-D-M-1” -c-o-u-l-d -n-o-t -b-e -i-n-s-t-a-l-l-e-d-.^J-U-S -D-e-s-c-: -T-h-e -p-r-o-f-i-l-e “-M-D-M” -c-o-u-l-d -n-o-t -b-e -i-n-s-t-a-l-l-e-d-.^J-U-S -S-u-g-g-: -T-h-e -p-a-y-l-o-a-d “<mdm-profile-identifier>-.-M-D-M-1” -c-o-u-l-d -n-o-t -b-e -i-n-s-t-a-l-l-e-d-.^J-D-o-m-a-i-n -: -M-C-P-r-o-f-i-l-e-E-r-r-o-r-D-o-m-a-i-n^J-C-o-d-e   -: -1-0-0-9^J-T-y-p-e   -: -M-C-F-a-t-a-l-E-r-r-o-r^J-P-a-r-a-m-s -: -(^J    -M-D-M^J-)^J-.-.-.-U-n-d-e-r-l-y-i-n-g -e-r-r-o-r-:^J-N-S-E-r-r-o-r-:^J-D-e-s-c   -: -T-h-e -p-a-y-l-o-a-d “<mdm-profile-identifier>-.-M-D-M-1” -c-o-u-l-d -n-o-t -b-e -i-n-s-t-a-l-l-e-d-.^J-S-u-g-g   -: -T-h-e -s-e-r-v-e-r “<zmm-server-address>” -r-e-q-u-i-r-e-s -a -c-l-i-e-n-t -c-e-r-t-i-f-i-c-a-t-e-.^J-U-S -D-e-s-c-: -T-h-e -p-a-y-l-o-a-d “<mdm-profile-identifier>-.-M-D-M-1” -c-o-u-l-d -n-o-t -b-e -i-n-s-t-a-l-l-e-d-.^J-D-o-m-a-i-n -: -M-C-I-n-s-t-a-l-l-a-t-i-o-n-E-r-r-o-r-D-o-m-a-i-n^J-C-o-d-e   -: -4-0-0-1^J-T-y-p-e   -: -M-C-F-a-t-a-l-E-r-r-o-r^J-P-a-r-a-m-s -: -(^J    -"<mdm-profile-identifier>-.-M-D-M-1-"^J-)^J-.-.-.-U-n-d-e-r-l-y-i-n-g -e-r-r-o-r-:^J-N-S-E-r-r-o-r-:^J-D-e-s-c   -: -T-h-e -s-e-r-v-e-r “<zmm-server-address>” -r-e-q-u-i-r-e-s -a -c-l-i-e-n-t -c-e-r-t-i-f-i-c-a-t-e-.^J-D-o-m-a-i-n -: -N-S-U-R-L-E-r-r-o-r-D-o-m-a-i-n^J-C-o-d-e   -: ---1-2-0-6^J-T-y-p-e   -: -M-C-F-a-t-a-l-E-r-r-o-r

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This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7012758
  • Creation Date:02-JUL-13
  • Modified Date:02-JUL-13
    • NovellZENworks Mobile Management

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