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ZCM 11.2.3a MU1: Unable to detect the latest 32 bit patches when using a Windows Server as the patch server

This document (7012776) is provided subject to the disclaimer at the end of this document.

Environment

Novell ZENworks Configuration Management 11.2.3a Monthly Update 1
Novell ZENworks Patch Management 11.2.3a Monthly Update 1

Situation

After upgrading to ZCM 11.2.3a MU1, unable to detect the latest 32-bit patches when using a Windows Server as the patch server. 

32-bit patches show as "Not Applicable"

From debug.log:

Filename : [MS13-047 Cumulative Security Update for Internet Explorer 8 for Windows XP (KB2838727).pls]
OS Platform   : [Microsoft Windows XP Professional]
Library Build : [6.1.0][Jan 24 2013 17:20:55]
Finished Importing
Detecting
 Looking In: [HKEY_LOCAL_MACHINE][SOFTWARE\PatchLink.com\Discovery Agent\NativeScan\b81bfd16-1bc8-4e8d-81c4-40a4ffa0c4e2\d286a76a-07a4-46c0-876d-62d1450217f9]
  Key NOT found
 Looking In: [HKEY_LOCAL_MACHINE][SOFTWARE\PatchLink.com\Discovery Agent\NativeScan\b81bfd16-1bc8-4e8d-81c4-40a4ffa0c4e2\bf93a0e4-b2dd-4734-8941-d139bd8a8aef]
  Key NOT found

Resolution

A fix for this issue is intended to be included in a future update to the product: however, in the interim, Novell has made a Patch available for testing, in the form of a Field Test File (FTF): it can be obtained at http://download.novell.com/Download?buildid=7DjPTWpuxeM~ as "ZCM/ZPM 11.2.3a MU1 Patch Management Agent fix for Some Patches not updating Patched status (see TID 7012721) and Unable to detect the latest 32 bit patches when using a Windows Server (see TID 7012776)". This Patch should only be applied if the symptoms above are being experienced, and are causing problems.

This Patch has had limited testing, and should not be used in a production system without first being checked in a test environment. Some Patches have specific requirements for deployment, it is very important to follow any instructions in the readme at the download site. Please report any problems encountered when using this Patch, by using the feedback link on this TID.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7012776
  • Creation Date:03-JUL-13
  • Modified Date:17-JUL-13
    • NovellZENworks Configuration Management
      ZENworks Patch Management

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