Unable to add contacts to Novell Messenger
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Environment
Situation
Either a particular user can't add contacts, while other users are able to or nobody can add contacts.
No users able to add contacts.
Resolution
- Verify the Default Scope Profile has a correct context to begin a search and has been properly assigned:
- Navigate to the Properties of the MessengerService object in the TREE
- Select Novell Messenger tab | General
- Verify there is a Default Scope Profile assigned, then select Edit on the right (pencil icon)
- Provide a Base Search by adding a Context List Entry selecting Include sub-contexts if there is not already a valid entry.
- If any changes were made, select Apply and then Close.
- Verify the user has been assigned to this Default Scope Profile
- Navigate to the Properties of the User object in the TREE
- Select Novell Messenger tab | General
- If the Scope profile is left blank, it should use the Default Scope Profile assigned to the MessengerService object. However, if there is any doubt, provide the path to the Default Scope Profile, which is contained in the ScopeContainer within the MessengerService object. For example, DefaultScopeProfile.ScopeContainer.MessengerService.Servers.Novell
- Select Apply and then Close
- Right-click the User object | GroupWise Utilities | Synchronize and select Yes
- Restart Novell Messenger Agent Service:
- From a terminal window on the Messenger server, type: rcnovell-nmma restart and press [Enter]
- From a terminal window on the Messenger server, type: rcnovell-nmma restart and press [Enter]
Cause
Additional Information
Disclaimer
This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.
- Document ID:7012835
- Creation Date:11-JUL-13
- Modified Date:11-JUL-13
- NovellMessenger
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