After deploying ZCM 11.2.3a MU1, Machine hangs, after reboot remains in "Startup Location", Zesservice stops or crashes
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Environment
Novell ZENworks Endpoint Security Management 11.2
Situation
To check if the problem is due to the issue in this TID, open the ZESM about box:
If ZESM is activated: See Endpoint Security link from ZENworks icon properties.
If ZESM is not activated: go to Start > All Programs > Novell > ZESM About
Click Diagnostic > logging > View Service Log
Search for "written with wrong munge buffer, attempting to recover" - if this phrase is not found, then this TID does not apply.
Resolution
- In windows explorer navigate to the ZESM Store files:
e.g., for Windows 7: C:\Program Data\Novell\ZES\Store\Service - The content of the files is encrypted, but the corrupt file in this directory can be determined in the following manner:
a. Open each file in notepad and observe if the file contains some content, it will be unreadable but it should not be empty (nulls).
b. If a file is seen to have length (non-zero) but the contents are filled with blanks, this is a corrupt file.
c. Delete the blank file and reboot.
Status
Reported to EngineeringDisclaimer
This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.
- Document ID:7012847
- Creation Date:13-JUL-13
- Modified Date:13-JUL-13
- NovellZENworks Configuration ManagementZENworks Endpoint Security Management
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