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After deploying ZCM 11.2.3a MU1, Machine hangs, after reboot remains in "Startup Location", Zesservice stops or crashes

This document (7012847) is provided subject to the disclaimer at the end of this document.

Environment

Novell ZENworks Configuration Management 11.2
Novell ZENworks Endpoint Security Management 11.2

Situation

Device with ZCM 11.2.3a MU1 agent hangs, and after a reboot the Location stays at whatever is set as the Start Location

To check if the problem is due to the issue in this TID, open the ZESM about box:
 If ZESM is activated: See Endpoint Security link from ZENworks icon properties.
If ZESM is not activated: go to Start > All Programs > Novell > ZESM About
 
Click Diagnostic > logging > View Service Log
Search for "written with wrong munge buffer, attempting to recover" - if this phrase is not found, then this TID does not apply.

Resolution

Workaround:
  1. In windows explorer navigate to the ZESM Store files:
    e.g., for Windows 7: C:\Program Data\Novell\ZES\Store\Service
  2. The content of the files is encrypted, but the corrupt file in this directory can be determined in the following manner:
    a. Open each file in notepad and observe if the file contains some content, it will be unreadable but it should not be empty (nulls).
    b. If a file is seen to have length (non-zero) but the contents are filled with blanks, this is a corrupt file.
    c. Delete the blank file and reboot.

Status

Reported to Engineering

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7012847
  • Creation Date:13-JUL-13
  • Modified Date:13-JUL-13
    • NovellZENworks Configuration Management
      ZENworks Endpoint Security Management

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