Environment
Novell GroupWise 2012
Situation
Creator of rule gets undeliverable recipient(s) message from Postmaster
ERROR: "Response: 504 Need Fully Qualified Address"
GWIA inbound/outbound messages work fine, except for reply rule
Resolution
-
Launch ConsoleOne
-
Click Tools | GroupWise System Opertions | Select Domain and connect to the Domain
- Right click on GWIA and click Properties
- Under the SMTP/MIME tab select "Address Handling"
- Under the "Outbound Settings"
- Select "Use GroupWise user address as Mail From: for rule generated messages"
- Click "Apply"
- Click "OK"
- Restart GWIA
Cause
Rule generated messages are handled a little differently at the GWIA to help to prevent looping messages. The "From" information also can be populated by adding a postmaster to the GWIA.
Additional Information
Steps to Duplicate:
When you receive a message the rule will reply to it
GWIA does not deliver the reply message
- In the GroupWise client
- Click Tools | Rules
- Click "New"
- Enter a rule name
- When event is: new item and items are "Received"
- Then actions are: Add Action | Reply
- Options: Reply to sender
- Select "include message received from sender"
- Click "OK"
- Enter subject and message
- Click "OK"
- Click "Save"
- Enable the rule
When you receive a message the rule will reply to it
GWIA does not deliver the reply message