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Exceptions in services-messages log after update to 11.2.3a MU1

This document (7012919) is provided subject to the disclaimer at the end of this document.

Environment

Novell ZENworks Configuration Management 11.2.3a MU1

Situation

After upgrading to ZCM 11.2.3a Monthly Update 1, either or both of the following exceptions are seen in services-messages.log

Case 1 :  Getting all device quicktask using API getDeviceAllQuickTasks

[ServiceStoreFactory] [751] [] [java.lang.Exception: DEBUG: Session acquisition stack trace.
at
com.novell.zenworks.datamodel.session.hibernate.SessionMonitor$SessionInfo.<init>(SessionMonitor.java:93)
...
com.novell.zenworks.datamodel.services.quicktasks.QuickTasksAdminImpl.getDeviceAllQuickTasks(QuickTasksAdminImpl.java:656)



Case 2 : Getting ERI info for a device using API getERIInformation 

[ServiceStoreFactory] [2414] [] [java.lang.Exception: DEBUG: Session acquisition stack trace.
at
com.novell.zenworks.datamodel.session.hibernate.SessionMonitor$SessionInfo.<init>(SessionMonitor.java:93)
...
at
com.novell.zenworks.datamodel.services.fde.FDEAdminImpl.getERIInformation(FDEAdminImpl.java:383)

Resolution

This is fixed in version 11.2.4 - see TID 7012027 "ZENworks Configuration Management 11.2.4 - update information and list of fixes" which can be found at http://www.novell.com/support/search.do?usemicrosite=true&searchString=7012027

Cause

A Datamodel session had not been gracefully closed, and the hibernate session cleanup process was forced to close the session. There is no direct impact on functionality

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7012919
  • Creation Date:22-JUL-13
  • Modified Date:28-OCT-13
    • NovellZENworks Configuration Management

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