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"Unknown preagent error check application Event logs for more details" installing on POSReady 2009 XP

This document (7012920) is provided subject to the disclaimer at the end of this document.

Environment

Novell ZENworks Configuration Management 11.2.4 Installation - Agent
Microsoft Windows Embedded POSReady 2009

Situation

Installing ZCM 11.2.4 agent on Microsoft Windows Embedded POSReady 2009
ERROR: Unknown preagent error check application Event logs for more details


Resolution

For ZENworks agent installation on POSReady 2009 (XP), "cacls.exe" is a prerequisite.

To enable it on POSReady devices, the following steps need to be followed - refer to the following MSDN doc.
http://msdn.microsoft.com/en-us/library/dd458846%28v=winembedded.20%29.aspx

After cacls.exe is installed it will be shown in the following path.
c:\WINDOWS\system32

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7012920
  • Creation Date:22-JUL-13
  • Modified Date:20-AUG-13
    • NovellZENworks Configuration Management

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