"Unknown preagent error check application Event logs for more details" installing on POSReady 2009 XP

  • 7012920
  • 22-Jul-2013
  • 20-Aug-2013

Environment

Novell ZENworks Configuration Management 11.2.4 Installation - Agent
Microsoft Windows Embedded POSReady 2009

Situation

Installing ZCM 11.2.4 agent on Microsoft Windows Embedded POSReady 2009
ERROR: Unknown preagent error check application Event logs for more details


Resolution

For ZENworks agent installation on POSReady 2009 (XP), "cacls.exe" is a prerequisite.

To enable it on POSReady devices, the following steps need to be followed - refer to the following MSDN doc.
http://msdn.microsoft.com/en-us/library/dd458846%28v=winembedded.20%29.aspx

After cacls.exe is installed it will be shown in the following path.
c:\WINDOWS\system32