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Imaging fails to boot with 'unexpected exit with status 0x0009' error

This document (7012942) is provided subject to the disclaimer at the end of this document.

Environment

Novell ZENworks Configuration Management 11.2 Imaging

Situation

Zone has ZENworks Imaging Driver Update for April 2013 or older.
Device boot fails with following error:
Starting udev... udev-work[205]: '/sbin/modprobe -b pci:v00008086d00008C31sv00008086sd00002052bc0Csc03i30' unexpected exit with status 0x0009
where hardware ID belongs to USB 3.0 compatible controller

Resolution

Workarounds:
  • use kernel parameter nousb or/and brokenmodules=xhci-hcd,usbcore,usb_common in z_maint.cfg, z_auto.cfg
  • disable USB 3.0 in BIOS

Cause

Imaging client based on SLE11SP2 kernel and has old driver which doesn't work properly with some USB 3.0 compatible controllers.

Status

Reported to Engineering

Additional Information

To check if the observed issue is as described above:
Boot affected device with SLE11SP3 CD and run hardware report:
  # hwinfo > /tmp/hwinfo.txt
Find hardware id and check what kind hardware is that.
For instance above reported error refers:
17: PCI 14.0: 0c03 USB Controller
  [Created at pci.323]
  UDI: /org/freedesktop/Hal/devices/pci_8086_8c31
  Unique ID: MZfG.Y1Ief+mGvg7
  SysFS ID: /devices/pci0000:00/0000:00:14.0
  SysFS BusID: 0000:00:14.0
  Hardware Class: usb controller
  Model: "Intel USB Controller"
  Vendor: pci 0x8086 "Intel Corporation"
  Device: pci 0x8c31
  SubVendor: pci 0x8086 "Intel Corporation"
  SubDevice: pci 0x2052
  Revision: 0x04
  Driver: "xhci_hcd"
  Driver Modules: "xhci_hcd"
  Memory Range: 0xf7c20000-0xf7c2ffff (rw,non-prefetchable)
  IRQ: 44 (778 events)
  Module Alias: "pci:v00008086d00008C31sv00008086sd00002052bc0Csc03i30"
  Driver Info #0:
    Driver Status: xhci_hcd is active
    Driver Activation Cmd: "modprobe xhci_hcd"
  Config Status: cfg=new, avail=yes, need=no, active=unknown

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7012942
  • Creation Date:25-JUL-13
  • Modified Date:30-JUL-13
    • NovellZENworks Configuration Management

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