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Devices do not move to the correct Location, remaining in Default location

This document (7012949) is provided subject to the disclaimer at the end of this document.

Environment

Novell ZENworks Configuration Management 11.2 - Locations

Situation

Devices never find their correct location

Network Environment name contains non-English characters, such as "Netzwerkumgebung A Gebรคude"

Resolution

Workaround: use only non-accented characters for the name of Network Environment

Status

Reported to Engineering

Additional Information

Extract from zmd-messages.log showing the exception:

 [DEBUG] [07/26/2013 10:20:24.227] [1416] [ZenworksWindowsService] [55] [] [LocMgr] [] [exception trying to pass on locations to zesmFehler im XML-Dokument (1,103141).   bei Novell.Zenworks.Zmd.LocationManager.Service.LocationInfoReponse.GetEnvFromStream(Int32 maxCount)
   bei Novell.Zenworks.Zmd.LocationManager.Service.LocationInfoReponse.GetEnvironments(Int32 maxCount)
   bei Novell.Zenworks.Zmd.LocationManager.LocationManager.PassLocationsToZesm(LocationInfoReponse response)] [] []

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7012949
  • Creation Date:26-JUL-13
  • Modified Date:26-JUL-13
    • NovellZENworks Configuration Management

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