Slow Performance of GroupWise POA (disk I/O)
This document (7012955) is provided subject to the disclaimer at the end of this document.
Environment
Novell GroupWise 8
Situation
POA HTTP WebConsole displays the a high number of Busy C/S Handler Threads.
C/S Handler Threads stuck in handleRequest State.
top command reports gwpoa with high CPU Utilization.
Resolution
- Verify novell-sms is running on the GroupWise server and/or installed on the server:
rcnovell-smdrd status
rpm -qa | grep -i sms - If novell-smdrd is not installed, please follow the steps below to do so:
- Copy the novell-sms rpm from <GroupWise Software Distribution Directory>\agents\linux to the GroupWise server.
- Type rpm -ivh novell-sms-1.1.4-16.i586.rpm (Replace novell-sms-1.1.4-16.i586.rpm with the exact name of the rpm)
- Once it is installed, please type rcnovell-smdrd start and press [Enter]
- Once novell-sms is running, shut down the GroupWise agents by typing rcgrpwise stop and press [Enter]
- Also, shut down the GroupWise Monitor Agent by typing rcgrpwise-ma stop and press [Enter]
- Type the following replacing /media/nss/mail with the path to the PO volume:
/opt/novell/sms/bin/tsatest --path /media/nss/mail
Note: The command above is an example of what would be entered, the path will need to be updated to reflect your environment. - Enter the Username as root and the root's password.
- Watch the Effective MB/min and it is recommended that it should be at least around 800 MB/min.
If it is lower than that, then please fine make sure that /var is moved to a disk with faster Input/Output or fine tune the Disk if possible
Cause
Disclaimer
This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.
- Document ID:7012955
- Creation Date:29-JUL-13
- Modified Date:29-JUL-13
- NovellGroupWise
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