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Mobility Server sends emails on restart to devices and then stops

This document (7012957) is provided subject to the disclaimer at the end of this document.

Environment

Novell Data Synchronizer Mobility Pack 1.2.5.250
Novell Data Synchronizer Mobility Pack 1.2.5.299

Situation

Mobility Server sends emails on restart to devices and then stops
Unable to receive emails on devices without a restart of the DataSync services

Resolution

Please follow the steps listed below
  1. Stop the Mobility Services by typing "rcdatasync stop" and press Enter
  2. Browse to /opt/novell/datasync/syncengine/connectors/groupwise/lib and rename attachments.pyc to attachments.orig
  3. Browse to /opt/novell/datasync/syncengine/connectors/groupwise/lib and rename gwconnectorlogic.pyc to gwconnectorlogic.orig
  4. Download and extract attachments.pyc and gwconnectorlogic.pyc from the following link
    ftp://ftp.novell.com/outgoing/812350.zip
  5. Copy the extracted attachments.pyc and gwconnectorlogic.pyc to /opt/novell/datasync/syncengine/connectors/groupwise/lib
  6. Restart DataSync by typing "rcdatasync start" and press Enter

Cause

Mobility Server tries to download an attachment from the POA, however the speed throughput between the POA and Mobility server is too slow for the chunk size of the attachment causing all the threads to freeze up on that attachment. Applying the fix above reduces the chunk size causing the attachment to reach mobility server in smaller chunks

Additional Information

In the future release, it is planned to make the chunk size a configurable option

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7012957
  • Creation Date:30-JUL-13
  • Modified Date:30-JUL-13
    • NovellData Synchronizer
      GroupWise

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