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Certificate rejected message seen while trying to run iprintman commands

This document (7013000) is provided subject to the disclaimer at the end of this document.


Novell iPrint for Linux


The following certificate rejection message is presented after authenticating with iprintman (excerpt only)
at (
at (Unknown Source)
........... <A few pages of additional messages>......
Certificate rejected.  Not proceeding further.


  • Delete the /opt/novell/iprintmgmt/iPrintman.keystore file
  • Accept the certificate prompt (hit Y) the next time prompted after running an iprintman command.


This issue is observed when a zerobyte iPrintman.keystore file is created in /opt/novell/iprintmgmt/.  A zerobyte keystore file will exist if an iprntman command was run and the administrator answered N (no) to accept the certificate.  Subsequent attempts to run iprntman won't prompt to accept the certificate.  Instead the error above will be returned. 

Below are some example commands which will result in this zero byte keystore file scenario:

iprntman psm -i
iprntman psm create
iprntman ids create

iprntman printer create
iprntman printer delete
iprntman ids delete


This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7013000
  • Creation Date:06-AUG-13
  • Modified Date:29-AUG-13
    • NovelliPrint

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