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Issues with device connectivity to Mobility server - Master TID

This document (7013053) is provided subject to the disclaimer at the end of this document.

Environment

Novell Data Synchronizer Mobility Pack

Situation

Issues with device connectivity to the Mobility server.
Device(s) unable to connect to the Mobility server.
Unable to authenticate user from device.
Device shows Unable to connect to server.
ERROR: "Incorrect server address entered or server requires protocol version not support by Email"

Resolution

Troubleshooting Steps:
TID 7012815 - How to troubleshoot device connectivity with Mobility.

Common Issues:
TID 7012939 - Unable to connect to Mobility Server after a new install (port 443 not available because of apache)
TID 7012619 - Devices can't connect to Mobility server (port forwarding).
TID 7012816 - Unable to connect device to the Mobility server (server information, request routing internal/external, verify server certificate)
TID 7012720 - Unable to authenticate from any device (authentication type, URL address)
TID 7012048 - Common user authentication issues from device (log keywords).
TID 7012736 - Connection to server failed from device after account is added (corrupt account).

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7013053
  • Creation Date:15-AUG-13
  • Modified Date:16-APR-14
    • NovellData Synchronizer
      GroupWise

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