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Unable to see Undeleted items from Trash in Backup mode

This document (7013060) is provided subject to the disclaimer at the end of this document.

Environment

Novell GroupWise 2012
Novell GroupWise 8

Situation

When user tries to undelete an item from trash in backup mode, it won't show in any folder.
Undeleted items from trash while in backup mode don't show

Resolution

  1. Launch GW client in online mode
  2. Go to tools | Find
  3. Enter in the subject field the subject of the item that is to be undeleted from trash in backup mode
  4. If item is found then delete and purge
  5. Switch to Backup mode
  6. Right click on the item that is in trash folder
  7. Select "Undelete"

Cause

If the item being undeleted from the trash in backup mode exists in the online folders including trash, then the item will not show.
 

Additional Information

Steps to Duplicate:
  1. Setup a restore area directory for the PO
  2. Login as UserA
  3. Delete mail from Online Mailbox (items in trash now)
  4. Create folder "test"
  5. Backup the PO to the restore area from step 1
  6. Move items from trash to folder "test"
  7. Switch to the Backup mode
  8. Try to undelete mail from trash
Results:
Mail does not show in folder "test" in Backup mode

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7013060
  • Creation Date:15-AUG-13
  • Modified Date:15-AUG-13
    • NovellGroupWise

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