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Unable to send and receive Internet Emails - GWIA is Refusing Email

This document (7013104) is provided subject to the disclaimer at the end of this document.


Novell GroupWise 8
Novell GroupWise 2012


Cannot send and receive Internet Emails
External emails stay pending in Sent  Items
Mail Delivery Errors while trying to receiving Internet emails


  1. Check the GWIA agent logs and MTA status
  2. If that shows no errors and Status is OPEN.
  3. Check for volume Space where GWIA is installed. If the disk is running low on space, please follow the sub-steps below
    • Check for Warning message on the GWIA WebConsole for the space.
    • Delete files and Directories which are not needed
    • Check Directory Domain\wpgate\gwia\gwprob and delete files from it
    • Check Directory Domain\wpgate\gwia\000.prc and delete files from it
    • Check Directory Domain\wpgate\gwia\defer\work and delete files from it


No space on the Volume where GWIA is installed.

Additional Information

See TID 7010711 - How to find large files in Linux


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  • Document ID:7013104
  • Creation Date:26-AUG-13
  • Modified Date:26-AUG-13
    • NovellGroupWise

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