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Individual issues with fingerprint authentication

This document (7013174) is provided subject to the disclaimer at the end of this document.

Environment

NetIQ Advanced Authentication 4.8

Situation

One employee of our company has a problem with fingerprint authentication by correct finger.

Resolution

The cause of the problem may be in physiological characteristics of the human (dry skin, body temperature). If you have a problem with authentication by correct finger, it’s recommended to breath on the finger before authentication when your skin is very dry OR wipe your finger before authentication in case of very wet skin.

Additional Information

Formerly known as 0033.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7013174
  • Creation Date:28-AUG-13
  • Modified Date:28-AUG-13
    • NetIQAccess Manager (NAM)
      SecureLogin

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