Environment
NetIQ Advanced Authentication 4.8
Situation
One employee of our company has a problem with fingerprint authentication by correct finger.
Resolution
The cause of the problem may be in physiological characteristics of the human (dry skin, body temperature). If you have a problem with authentication by correct finger, it’s recommended to breath on the finger before authentication when your skin is very dry OR wipe your finger before authentication in case of very wet skin.
Additional Information
Formerly known as 0033.