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Operating system freezes after logon by authenticator

This document (7013175) is provided subject to the disclaimer at the end of this document.

Environment

NetIQ Advanced Authentication 4.8

Situation

My OS freezes after logon by authenticator.

Resolution

  1. Try to unplug your authentication device.
  2. Some kind of software (DLP software) can block USB devices, so try to configure them or uninstall them.

Additional Information

Formerly known as 0032.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7013175
  • Creation Date:28-AUG-13
  • Modified Date:28-AUG-13
    • NetIQAccess Manager (NAM)
      SecureLogin

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