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How to obtain the NetIQ debug logs

This document (7013181) is provided subject to the disclaimer at the end of this document.

Environment

NetIQ Advanced Authentication 4.8

Situation

How to obtain the NetIQ debug logs

Resolution

To create logs, use LogCollector tool that is located in the \Tools\LogCollector subfolder of NetIQ distributives.

**Please note, the tool may not work from a network drive.

To obtain logs:
  1. Copy LogCollector.exe to the local C:\ disk on the faulty computer.
  2. Run LogCollector.exe.
  3. In the dialog that opens, click Enable all. As a result, all items in the Debugged components section are selected. Close the dialog.
  4. Reproduce the steps that caused the problem.
  5. Run LogCollector.exe again and click Save logs.
  6. Save the logs to archive.

If you have the issue that involves the NetIQ server components or maybe have a network connection cause, please obtain logs from all depending machines (for example, NetIQAuthenticore Server and workstation with NetIQClient).

Additional Information

Formerly known as 0001.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7013181
  • Creation Date:29-AUG-13
  • Modified Date:29-AUG-13
    • NetIQAccess Manager (NAM)
      SecureLogin

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