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Mobility Service keeps on crashing

This document (7013201) is provided subject to the disclaimer at the end of this document.

Environment

Novell Data Synchronizer Mobility Pack
SUSE Linux Enterprise Server 11
VMware ESXi
Hyper-V Server 2012

Situation

Mobility service keeps on stopping
rcdatasync status shows running but users are not able to connect
Mobility service keeps on crashing
DataSync keeps on crashing

Resolution

If SLES 11 is installed on VMware, please make sure that VMWare tools are installed. Please follow the steps in the following link to install VMWare tools
http://www.vmware.com/support/ws5/doc/ws_newguest_tools_linux.html

If SLES 11 is installed on Hyper-V Server 2012, Linux Integration Services are required for it to function properly however Hyper-V Server 2012 does not support SUSE Linux Enterprise Server and therefore the problems may continue with Mobility. Please move Mobility Pack to a Physical Server running SLES or use a virtualization technology that supports SUSE Linux Enterprise Server

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7013201
  • Creation Date:03-SEP-13
  • Modified Date:10-DEC-13
    • NovellData Synchronizer
      GroupWise

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