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Uninstallation of ZCM 11.2.4 agent from ZENworks on Windows 8 device hangs at unregistration process and never completes

This document (7013259) is provided subject to the disclaimer at the end of this document.

Environment

Novell ZENworks Configuration Management 11.2.4 Installation - Agent
Novell ZENworks Asset Management 11.2.4
Novell ZENworks Endpoint Security Management 11.2.4
Novell ZENworks Full Disk Encryption 11.2.4
Microsoft Windows 8

Situation

When attempting to uninstall the ZENworks agent with the "uninstall & unregister from zone" option, the install hangs. The uninstall log novell-zenworks-uninstall.log shows the last message as "Starting unregistration process"

Resolution

Workaround:
unregister the device using zac unr, then do a local uninstall

Status

Reported to Engineering

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7013259
  • Creation Date:12-SEP-13
  • Modified Date:12-SEP-13
    • NovellZENworks Asset Management
      ZENworks Configuration Management
      ZENworks Endpoint Security Management
      ZENworks Full Disk Encryption

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