Uninstallation of ZCM 11.2.4 agent from ZENworks on Windows 8 device hangs at unregistration process and never completes

Document ID:7013259
Creation Date:12-Sep-2013
Modified Date:12-Sep-2013
- Micro Focus Products:
  ZENworks Asset Management
  ZENworks Configuration Management
  ZENworks Endpoint Security Management
  ZENworks Full Disk Encryption

Environment

Novell ZENworks Configuration Management 11.2.4 Installation - Agent
Novell ZENworks Asset Management 11.2.4
Novell ZENworks Endpoint Security Management 11.2.4
Novell ZENworks Full Disk Encryption 11.2.4
Microsoft Windows 8

Situation

When attempting to uninstall the ZENworks agent with the "uninstall & unregister from zone" option, the install hangs. The uninstall log novell-zenworks-uninstall.log shows the last message as "Starting unregistration process"

Resolution

Workaround:
unregister the device using zac unr, then do a local uninstall

Status

Reported to Engineering