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Upgrade to NSD Appliance 7.0.2 fails, when non-English language settings are configured

This document (7013308) is provided subject to the disclaimer at the end of this document.

Environment

Novell Service Desk 7.x

Situation

In "Migrate / Upgrade"  Import  from other appliance options will fail to execute and doesn't proceed beyond  the message "Communication checks, please wait",  if the existing Appliance is setup with Non-English language and keyboard layout.

Resolution

Always select English as language and keyboard Layout while setting up the NSD Appliance 7.x before triggering  upgrade.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7013308
  • Creation Date:17-SEP-13
  • Modified Date:18-SEP-13
    • NovellService Desk

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