Novell is now a part of Micro Focus

My Favorites


Please to see your favorites.

Upgrade to new Service Desk Appliance fails, when non-English language settings are configured

This document (7013308) is provided subject to the disclaimer at the end of this document.


Micro Focus Service Desk 7.x


In "Migrate / Upgrade"  Import  from other appliance options will fail to execute and doesn't proceed beyond  the message "Communication checks, please wait",  if the new installed Appliance is setup with Non-English language and keyboard layout.


Always select English as language and keyboard Layout while setting up the Service Desk Appliance 7.x before triggering  upgrade.


This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7013308
  • Creation Date:17-SEP-13
  • Modified Date:25-NOV-16
    • NovellService Desk

Did this document solve your problem? Provide Feedback