Device cannot communicate to the Zone until cache is cleared and the device is refreshed
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If cache is cleared ("zac cc") and the device refreshed ("zac ref"), the device can communicate again
Debug-level zmd-messages.log shows exceptions similar to:
[DEBUG] [08/06/2013 10:57:08.668]  [ZenworksWindowsService]   [ZenCache]  [Unknown exception accessing C:\Program Files (x86)\Novell\ZENworks\cache\zmd\ZenCache\93ab3ac6-4092-48bf-b03b-eed3ce64f05f]  
[DEBUG] [08/06/2013 10:57:08.668]  [ZenworksWindowsService]  
[ZenCache]  [Message: Binary stream '0' does not contain a valid BinaryHeader. Possible causes are invalid stream or object version change between serialization and deserialization.]  
TID 7011416 Missing files in ZCM agent cache
TID 7011381 Devices become unmanaged due to corrupt cache
StatusReported to Engineering
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- Document ID:7013316
- Creation Date:18-SEP-13
- Modified Date:18-SEP-13
- NovellZENworks Configuration Management
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