Installation of iManager 2.7 SP6 on SLES 11 SP3 fails with "unsupported platform"

Document ID:7013337
Creation Date:19-Sep-2013
Modified Date:19-Sep-2013
- Micro Focus Products:
  eDirectory
  iManager
- SUSE Products:
  SUSE Linux Enterprise Server

Environment

NetIQ eDirectory 8.8 SP7

NetIQ iManager 2.7 SP6

Novell iManager 2.7 SP6

Situation

Installing iManager 2.7.6 on a SLES 11 SP3 server gives the message that it is
an unsupported platform.

Modifying the platforms.xml file to show the osVersion is SP3 does not have any affect.  Not matter what type of options/configurations that is put into the platforms.xml file it will not allow iManager install to proceed and always get the message of unsupported platform.

Resolution

The work around is to modify the /etc/SuSE-release.

Set the "PATCHLEVEL = 2 " instead of it showing the current patch level of 3.

Once iManager is installed the PATCHLEVEL can be set back to 3.