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Installation fails with error: The object identifier does not represent a valid object

This document (7013346) is provided subject to the disclaimer at the end of this document.

Environment

NetIQ PlateSpin Protect 10.4

Situation

When attempting a fresh installation, the following error is seen:
 
Error message: System.Runtime.InteropServices.COMException (0x800710D8): The object identifier does not represent a valid object
 

Resolution

Ensure there is no existing user or service account with the name 'platespin' prior to the installation.

Cause

A fresh installation tries to create a new service account named 'platespin' with an auto generated password. If an account already exists with same name a new installation configures the AppPool with the existing account but the password does not match. When the PlateSpinAppPool is restarted the identity is seen as invalid, causing the pool to be disabled.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7013346
  • Creation Date:23-SEP-13
  • Modified Date:24-SEP-13
    • NetIQPlateSpin Protect

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