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Error promoting Authentication Satellite

This document (7013406) is provided subject to the disclaimer at the end of this document.

Environment

Novell ZENworks Configuration Management 11.2

Situation

Error promoting satellite.

ERROR (on satellite zmd-messages.log):

[DEBUG] [09/29/2013 10:53:50.898] [304] [ZenworksWindowsService] [53] [] [AuthSatelliteModule] [] [Unable to start Authentication Satellite Server Type: Novell.Zenworks.AuthSatellite.AuthServerConfigureException Message: Unable to sign CSR because no authentication token was provided by the server. Try reconfiguring the server using the zac command.

Note the following in primary: CertToken=null

[Returning response: com.novell.zenworks.webservice.zoneconfig.schema.GetSatelliteServerConfigExResponse={com.novell.zenworks.webservice.zoneconfig.schema.SatelliteServerConfigResponseExType={_DeviceUID=d37d1d109af7fa4091facf4a65873e47,_WebServerConfig=com.novell.zenworks.webservice.zoneconfig.schema.WebServerConfig={_Port=80,_MaxThreads=null,_SSLPort=443,_CertToken=null,_WebServerConfigAny=null},_ContentReplicationConfig=com.novell.zenworks.webservice.zoneconfig.schema.ContentReplicationConfigEx={_Enabled=true,_Port=null,_ParentURL=[[Ljava.lang.String;@2c6f0fd3,_ContentTypeReplication=[[Lcom.novell.zenworks.webservice.zoneconfig.schema.ContentTypeReplication;@2f77fc6f,_ContentReplicationConfigAny=com.novell.zenworks.webservice.zoneconfig.schema.ContentReplicationConfigAny={_ExtendedSettings=com.novell.zenworks.webservice.zoneconfig.schema.ExtendedSettings={_ServersToUse=Parent,_any0=null},_any0=null}},_CurrentRoles=[[Lcom.novell.zenworks.webservice.zoneconfig.schema.SatelliteServerConfig;@6e5df3c1,_GetSatelliteServerConfigExAny=com.novell.zenworks.webservice.zoneconfig.schema.GetSatelliteServerConfigExAny={_GetSatelliteServerConfigExAnyExtended=com.novell.zenworks.webservice.zoneconfig.schema.GetSatelliteServerConfigExAnyExtended={_OutputThrottleRate=0,_any0=null},_any0=null}}] [] []


Resolution

Confirm that all primaries and satellite server are in time sync.
 
Workaround:  After confirming above, run zac asr -t jetty

Status

Reported to Engineering

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7013406
  • Creation Date:03-OCT-13
  • Modified Date:02-JAN-14
    • NovellZENworks Configuration Management

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