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ZENworks Update status seems to show the update being applied a second time when the reboot prompt is ignored

This document (7013416) is provided subject to the disclaimer at the end of this document.

Environment

Novell ZENworks Configuration Management 11.2 System Update
Novell ZENworks Asset Management 11.2
Novell ZENworks Endpoint Security Management 11.2
Novell ZENworks Full Disk Encryption 11.2
Novell ZENworks Patch Management 11.2

Situation

When a System Update is configured to allow a long time before rebooting, and the user leaves the "ZENworks Restart Required" dialog box on the screen (i.e., does not click OK or cancel), the ZENworks Update balloon tip may show that there is an update pending, and start counting up the percentage complete once more.


Status

Reported to Engineering

Additional Information

Nothing is actually happening to the device when this second display of ZENworks Update is occurring, it can safely be ignored, if the reboot prompt is showing.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7013416
  • Creation Date:07-OCT-13
  • Modified Date:07-OCT-13
    • NovellZENworks Asset Management
      ZENworks Configuration Management
      ZENworks Endpoint Security Management
      ZENworks Full Disk Encryption
      ZENworks Patch Management

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