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Data at the root level is invalid. Line 1, position 1

This document (7013420) is provided subject to the disclaimer at the end of this document.

Environment

NetIQ PlateSpin Protect 10.4
 
Workload is Windows 2008 or 2008R2 utilizing EMC disks

Situation

When attempting to add a workload the following error is seen:
 
Data at the root level is invalid. Line 1, position 1.

Resolution

Contact support for a patch to resolve this issue.

Cause

This error is caused by a lack of information provided by EMC to WMI, which is utilized during the Add Workload process to discover information.  This lack of information from EMC causes the Add Workload process to fail to find appropriate data on those disks (such as if the disk is local or not).

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7013420
  • Creation Date:07-OCT-13
  • Modified Date:08-OCT-13
    • NetIQPlateSpin Protect

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