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"ZESUser has stopped working" message during System Update to ZCM 11.2.4

This document (7013422) is provided subject to the disclaimer at the end of this document.


Novell ZENworks Asset Management 11.2
Novell ZENworks Configuration Management 11.2 System Update
Novell ZENworks Endpoint Security Management 11.2
Novell ZENworks Full Disk Encryption 11.2
Novell ZENworks Patch Management 11.2


When upgrading the ZCM agent to version 11.2.4, a windows popup message may appear, saying "ZESUser has stopped working"


This is fixed in version 11.2.4 - see TID 7012027 "ZENworks Configuration Management 11.2.4 - update information and list of fixes" which can be found at

The fix will stop this message appearing for any future upgrades: it cannot prevent the message from possibly appearing during the upgrade to ZCM 11.2.4


A bug in earlier versions of the ZESM component meant that it might not shut down cleanly during System Update in some circumstances. The popup message is from Windows itself, saying that this event was observed. There is no loss of functionality.


This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7013422
  • Creation Date:08-OCT-13
  • Modified Date:01-SEP-15
    • NovellZENworks Asset Management
      ZENworks Configuration Management
      ZENworks Endpoint Security Management
      ZENworks Full Disk Encryption
      ZENworks Patch Management

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