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Crash on login in LogonUI.exe

This document (7013435) is provided subject to the disclaimer at the end of this document.

Environment

Novell ZENworks Configuration Management 11.2

Situation

Crash in LoginUI during login or unlocking the workstation.

Resolution

Workaround:

For ZCM version 11.2.4:

If ZENworks delivered policies for postlogin, prelogin or predesktop (example GPO or DLU) are not required, set the registry key:
HKLM\Software\Novell\ZCM\ZenLgn\DisableZENCredentialProvider DWORD 1

For more information see: http://www.novell.com/documentation/zenworks11/zen11_sys_registry_keys/data/bvj1efc.html 

For ZCM version 11.2.3 the key above is not available on Windows 8.  Contact Novell Technical Support.




Status

Reported to Engineering

Additional Information

When the registry key is set, it can be confirmed by reading  system drive:\Windows\System32\ZenCredentialProvider.log 

CFilter::Filter()- ZEN Credential Provider is Disabled Via Registry key
CFilter::Filter()- Found the CLSID of ZEN Credential Provider - Marking as Disabled 

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7013435
  • Creation Date:09-OCT-13
  • Modified Date:21-NOV-13
    • NovellZENworks Configuration Management

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