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How to wipe only the emails, calendars and contacts from the device without wiping the whole device

This document (7013442) is provided subject to the disclaimer at the end of this document.

Environment

Novell Data Synchronizer Mobility Pack 1.2.5

Situation

How to wipe only the emails from the device without wiping the whole device
How to delete only the emails, calendars and contacts from the device without wiping the whole device

Resolution

  1. Create a new user in GroupWise (Example newuser1)
  2. Login to Mobility WebAdmin (https://IPAddressOfMobilityServer:8120)
  3. Click Users
  4. Search for the user whose emails needs to be deleted from device (Example olduser1)
  5. Click on Edit GroupWise Settings for that user (olduser1)
  6. Change the Application User Name to the new user (newuser1) that was created in step 1
  7. Click Save
  8. Click Close Window
  9. Click Home
  10. Click mobility | Monitor
  11. Re-initialize the user (olduser1) whose mails needs to be wiped from the device. When the re-initialize happens, it will sync mails from the New user. Since the new user has no mails, mobility database for the user in question will be empty. Now when the device comes in and authenticates against the user in question, mails will be wiped from the device.

After the above step, the user in question (olduser1) can be deleted from mobility if needed.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7013442
  • Creation Date:11-OCT-13
  • Modified Date:10-DEC-13
    • NovellData Synchronizer
      GroupWise

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