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Update of ZCM agent to version 11.2.4 appears to "hang" at 38%

This document (7013444) is provided subject to the disclaimer at the end of this document.

Environment

Novell ZENworks Configuration Management 11.2.4 System Update

Situation

Upgrading 32-bit device to ZCM 11.2.4

Update seems "stuck" at 38% for a long time (up to 8 minutes)

Checking system-update logs, the hold-up is in novell-zenworks-fde-sec-11.2.4.456.msi and the last entry in the MSI log is Doing action: FSE_MSI_CheckState

Resolution

This is expected behaviour on some slower devices, and does not indicate that anything is wrong with the update - do not reboot managed devices to try to "fix" this during an update, always wait for it to complete, or errors may occur. If the update fails showing a 1603 error, then as a first resort, re-deploy the update to that device.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7013444
  • Creation Date:14-OCT-13
  • Modified Date:28-OCT-13
    • NovellZENworks Asset Management
      ZENworks Configuration Management
      ZENworks Endpoint Security Management
      ZENworks Full Disk Encryption
      ZENworks Patch Management

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