Novell Home

My Favorites

Close

Please to see your favorites.

MSI error 1603 in log for novell-zenworks-fde-sec-11.2.4.456.x86_64

This document (7013445) is provided subject to the disclaimer at the end of this document.

Environment


Novell ZENworks Configuration Management 11.2.4 System Update
Novell ZENworks Endpoint Security Management 11.2.4 Full Disk Encryption
Novell ZENworks Full Disk Encryption

Situation

After upgrading to ZCM 11.2.4, agent is functional but the MSI log for novell-zenworks-fde-sec-11.2.4.456.x86_64 shows a 1603 error and these messages
MSI (s) (44:D0) [14:23:43:967]: Skipping action: Error_NeedPassword (condition
is false)
MSI (s) (44:D0) [14:23:43:967]: Doing action: Error_WrongPassword
Action ended 14:23:43: FSE_MSI_Branding. Return value 1.
Action start 14:23:43: Error_WrongPassword.
MSI (s) (44:D0) [14:23:43:967]: Product: NovellĀ® Full Disk Encryption -- The
administration password set in the script file is incorrect. Please generate a
new script file using the correct password. The upgrade procedure will now
abort.
The administration password set in the script file is incorrect. Please
generate a new script file using the correct password. The upgrade procedure
will now abort.



Resolution

There is no functionality impact with this issue - FDE for 11.2.3a and 11.2.4 are identical, but due to the issue in TID 7013436 After upgrading to ZCM 11.2.4, fdeVersion.dll still shows as version 11.2.3.337 the upgrade is attempted when it does not need to be. This error message can be ignored.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7013445
  • Creation Date:14-OCT-13
  • Modified Date:06-FEB-14
    • NovellZENworks Configuration Management
      ZENworks Endpoint Security Management
      ZENworks Full Disk Encryption

Did this document solve your problem? Provide Feedback