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Update of ZCM agent to version 11.2.4 appears to "hang" at 94%

This document (7014007) is provided subject to the disclaimer at the end of this document.


Novell ZENworks Configuration Management 11.2.4 System Update


Upgrading device to ZCM 11.2.4

Update seems "stuck" at 94% for a long time (several minutes)

Checking system-update logs, the delay is in setup.exe


This is expected behaviour on some slower devices, and does not indicate that anything is wrong with the update - do not reboot managed devices to try to "fix" this during an update, always wait for it to complete, or errors may occur. If the update fails showing a 1603 error, then as a first resort, re-deploy the update to that device.


The delay is when the update process is trying to close running threads in the ZESM component, sometimes these take a while to terminate gracefully.


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  • Document ID:7014007
  • Creation Date:28-OCT-13
  • Modified Date:28-OCT-13
    • NovellZENworks Asset Management
      ZENworks Configuration Management
      ZENworks Endpoint Security Management
      ZENworks Full Disk Encryption
      ZENworks Patch Management

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