Inbound Email Incidents don't show in My Tasks or My Teams Tasks
This document (7014021) is provided subject to the disclaimer at the end of this document.
From Technician User portal, the email incidents are missing from My Tasks and My Teams Tasks
These incidents can be seen under Operations > Incidents > Filter: All Incidents
These incidents are owned by the team Unknown
- Remove the Incoming Email address from the team Unknown
- Configure the correct team with the Incoming Email address
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- Document ID:7014021
- Creation Date:29-OCT-13
- Modified Date:29-OCT-13
- NovellService Desk
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