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Inbound Email Incidents don't show in My Tasks or My Teams Tasks

This document (7014021) is provided subject to the disclaimer at the end of this document.

Environment

Novell Service Desk

Situation

Inbound email incidents get created and generate an email to the correct Technician
From Technician User portal, the email incidents are missing from My Tasks and My Teams Tasks
These incidents can be seen under Operations > Incidents > Filter: All Incidents
These incidents are owned by the team Unknown

Resolution

In this case, the Incoming Email address was set for the team Unknown.

  1. Remove the Incoming Email address from the team Unknown
  2. Configure the correct team with the Incoming Email address

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7014021
  • Creation Date:29-OCT-13
  • Modified Date:29-OCT-13
    • NovellService Desk

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