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Why are connections to a NetWare server dropping after 61 minutes?

This document (7014053) is provided subject to the disclaimer at the end of this document.

Environment

Novell NetWare 5.1
Novell NetWare 6.0
Novell NetWare 6.5
Microsoft Windows 2008 R2
Novell Client 2 for Windows 2008 R2

Situation

Connecting from a Windows 2008 R2 server to a NetWare server works fine.  However, if the server doesn't access the mapped drive at least once every 60 minutes, the drive will go stale.  It will not be accessible until someone logs out and back in on the Windows Server.

Resolution

Set NCP TCP KEEP ALIVE INTERVAL to something less than 60 minutes.

Cause

1) Network router/infrastructure device was set to kill connections that are idle (viz. no packets) for 60 minutes.
2) NCP TCP KEEP ALIVE INTERVAL was set to 89-90 minutes

Additional Information

The NCP TCP KEEP ALIVE INTERVAL is mean to address such cases.  It's default setting is 9 minutes 32 seconds, which would have been sufficient to avoid this matter (in the scenario above).  The job of this setting is to send a keep alive packet at the end of the interval.  If no response is received, it then tears down the given IP connection.

As the interval was set larger than the router's setting, the keep alive packets were useless to maintain the session.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7014053
  • Creation Date:05-NOV-13
  • Modified Date:05-NOV-13
    • NovellNetWare

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