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ZMM for iOS as an Enterprise Application is not syncing regularly

This document (7014068) is provided subject to the disclaimer at the end of this document.

Environment

Novell ZENworks Mobile Management 

Situation

When using ZENworks Mobile Management (ZMM) as an Enterprise Application it is not syncing according to the assigned Device Connection Schedule.

Resolution

Check these things:

1. Verify that the ZMM Enterprise Application is running.

The best way to ensure the ZMM Enterprise Application is running is to go into it.  Opening the application ensures that it is running on the device.

Please note that the application may stop running in the following situations:

    If the user double taps the home button and closes the running application
    If the device is turned off or rebooted
    If the OS closes the application to regain the use of memory

2. Verify that ZMM is permitted to use the Location Service on the device.
Select the device Settings and tap Location Services.  Ensure that it is set to "ON" for ZMM.
 
3.  Check the ActiveSync conectivity.  The Enterprise Application not syncing is one symptom (among many) of problems with the ActiveSync not happening.

Additional Information

When the ZMM Enterprise Application is not running.

Please note that when the device does not sync on its regular schedule, it does not affect device security.  When using the Apple Push Notification Service Certificate, any changes made for a user sync to the phone regardless of the device App sync.  Also, all of the profiles loaded on the device will continue to enforce the required settings.

However, while the device application is not syncing, it will not send the following to the ZMM server (viewable in Smart Devices and Users):

    Device Location, if the user's Policy Suite is set to track this
    Device statistics, such as battery level and signal strength

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7014068
  • Creation Date:08-NOV-13
  • Modified Date:05-FEB-14
    • NovellZENworks Mobile Management

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