Unable to receive external / internet emails

  • Document ID:7014134
  • Creation Date:19-Nov-2013
  • Modified Date:20-Nov-2013
    • Micro Focus Products:
      GroupWise
      Open Enterprise Server
    • SUSE Products:
      SUSE Linux Enterprise Server

Environment

Novell Open Enterprise Server 11 (OES 11) Linux
Novell Open Enterprise Server 2 (OES 2) Linux
SUSE Linux Enterprise Server 11
SUSE Linux Enterprise Server 10
Novell GroupWise 8
Novell GroupWise 2012

Situation

Unable to receive external / internet mails
Cannot receive external / internet mails
Setup a new GroupWise System on Linux and unable to receive external mails
Migrated GroupWise Internet Agent to a Linux Server and cannot receive internet mails

Resolution

Bind postfix to listen only on localhost and  GroupWise Internet Agent to server's IP Address by following the steps listed below
  1. Edit /etc/postfix/main.cf
  2. Make sure inet_interface is set to localhost
    inet_interfaces = localhost
  3. Restart postfix by typing rcpostfix restart and press Enter
  4. Launch ConsoleOne and connect to GroupWise Domain
  5. Right Click on GWIA Object and click Properties
  6. Click GroupWise | Network Address
  7. Make sure TCP/IP Address is set to the IP Address of the GWIA server and put a check mark on "Bind Exclusively to TCP/IP Address"
  8. Click Apply and Close
  9. Restart GWIA by typing rcgrpwise start gwia.domain (Replace gwia.domain with the correct name)

Additional Information

Postfix can be completely stopped by following the steps listed below
  1. Make sure postfix is stopped by typing rcpostfix stop
  2. Remove postfix from the startup by typing chkconfig postfix off
  3. Restart GWIA by typing rcgrpwise start gwia.domain (Replace gwia.domain with the correct name)