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SUSE Manager system entitlements not matching Novell Customer Center subscriptions

This document (7014178) is provided subject to the disclaimer at the end of this document.

Environment

SUSE Manager 1.7
SUSE Manager 1.2

Situation

SUSE Manager does not display the correct amount of system entitlements (-> Admin Login -> Admin -> Subscriptions -> System Entitlements) registered to a given Novell Customer Center account.

Resolution

Please make sure the additional subscriptions have been correctly registered to the Novell Customer Center account and are listed. For details please refer to the email containing the activation code. Execute as root
mgr-ncc-sync -r
on the SUSE Manager to refresh product and subscription information (without triggering a channel sync) then check whether in the web interface again if the amount of system entitlements changed.

Cause

By default SUSE Manager ships with a use count of 10 for Management, Provisioning, Monitoring, Virtualization and Virtualization Platform system entitlements. In order to expand the number of systems manageable by SUSE Manager, additional system entitlements need to be ordered.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7014178
  • Creation Date:26-NOV-13
  • Modified Date:26-NOV-13
    • SUSESUSE Manager

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