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An error occurred exporting iPrint server configuration.

This document (7014187) is provided subject to the disclaimer at the end of this document.

Environment

Novell iPrint Appliance 1.0

Situation

The following error is returned after clicking the "Export" button within the "Export Configuration" page of the iPrint Appliance Management Console (https://<IPorDNSofiPrintAppliance>:9443)

An error occurred exporting iPrint server configuration.

Details show:
com.novell.admin.common.server.datamodel.beans.DataModelException: Backup script exited with error code: 127

Resolution

  1. Backup the custom PPDs.
    • Copy all of the PPDs from /var/opt/novell/iprintmobile/drivers/ to a workstation
  2. Capture printer driver configuration commmands from the 1.0 iPrint Appliance
    • Type this command at a terminal session (putty, or otherwise):
      • history | grep config_driver.sh > /tmp/DriverConfigurationCommands.log
    • Copy the /tmp/DriverConfigurationCommands.log to a workstation.
  3. Download the updated backup.sh script.
    • Type these command at a terminal session (putty, or otherwise):
      • wget -P /opt/novell/iprintmobile/bin/ ftp://ftp.novell.com/outgoing/backup.sh
      • chmod 775 /opt/novell/iprintmobile/bin/backup.sh
  4. Export the Configuration
    • Go to the Management Console
      • https://<ip or dns>:9443
    • "Export Configuration"
      • Provide the eDirectory administrator password
      • Click Export
      • Save the .zip file to your workstation
  5. Import the 1.0 configuration to the newer appliance
    • Download the 1.0.1 or later iPrint Appliance image
      • Create the new installation with the same IP address, same DNS name, same passwords.
    • Choose Upgrade when prompted at the Management Console.
      • Browse to the .zip file from the 1.0 export.
  6. Apply the same customer driver configuration to the new Appliance installation
    • Once the import is complete, configure printers for the custom printer drivers.
      • rcnovell-iprint-mobile stop
    • Execute each of the commands in the DriverConfigurationCommands.log for each printer you want a custom driver assigned.
    • After executing all the commands for the printers you want custom drivers assigned, start the iPrint Mobile service:
      • rcnovell-iprint-mobile start

Cause

This error will occur if the following RPM from TID 7013074 was installed on the server:

novell-iprint-mobile-1.0.1.20130827_PTF-6.1.x86_64.rpm

To determine the version of the novell-iprint-mobile RPM installed on the server, type this command at a terminal session:

rpm -qa | grep novell-iprint-mobile

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7014187
  • Creation Date:26-NOV-13
  • Modified Date:02-DEC-13
    • NovelliPrint

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